2024
Siemens Healthineers
siemens-healthineers.com
Project Overview
The Atellica® Solution integrates immunoassay and clinical chemistry analysis, offering laboratories flexibility and precision. Assay Troubleshooting, a project I worked on, is a critical component of this system. It assists technicians in diagnosing and resolving assay-related issues promptly, ensuring optimal performance and minimal downtime.
Design Challenges
Complexity of Information: Assay troubleshooting involves intricate data, including calibration details, quality control metrics, and error logs.
User Demographics: The primary users are laboratory technicians and managers across North America and Europe, each with varying levels of technical expertise.
Integration Requirements: The interface needed to seamlessly integrate with existing laboratory information systems and workflows.
Design Process
Requirement Gathering: Conducted meetings with support engineers and maintenance personnel to gather insights on operational challenges and user needs.
Information Architecture: Structured the interface to present complex data logically, ensuring critical information is easily accessible.
Wireframing and Prototyping: Developed wireframes and interactive prototypes to visualize the user journey and interface layout.
Usability Testing: Performed multiple rounds of testing with end-users to gather feedback and iteratively refine the design.
SHUI Design System
Throughout the design process, I adhered to the SHUI Design System, ensuring:
Consistency in visual and interaction patterns across the interface.
Accessibility compliance to cater to diverse user needs.
Alignment with Siemens Healthineers' design standards for seamless integration with other products.
Business Outcome
The redesigned assay troubleshooting interface received positive feedback for its intuitive design and effectiveness in streamlining maintenance tasks. Post-implementation, laboratories reported a decrease in assay downtime and an improvement in overall operational efficiency.
Conclusion
This project underscores the importance of user-centered design in complex medical systems. By focusing on the needs and workflows of laboratory professionals, we delivered a solution that enhances productivity and user satisfaction.